iDeals is an international B2B SaaS company that creates the best customer experience in the virtual data rooms market since 2008.
As our customer base is growing and flash drive volume is getting bigger, we are establishing a new delivery hub in Frankfurt and looking for a Support Assistant to manage operations there. As a part of our customer service, we record data for customers on flash drives and send it out worldwide by express delivery service from our offices in London and Malta.
As a Support Assistant, you would assist the Customer Support Team remotely with recording the flash drives and sending them with delivery services. The procedures are pretty simple, but we are looking for someone highly reliable since it is a stand-alone role (all your colleagues will be in remote access).
WHAT YOU WILL BE DOING:Timely insertion and ejection of flash-drives for recording controlled remotely by the teamFlash drive recordingPreparing a parcel with flash-drives and sending it by courier serviceShipment controlStock replenishment of blank flash drives and stationeryFull and immediate execution of instructions, prompt reaction to tasks receivedPrompt answering the team, staying in touch all the timeIn due course of time, accepting the duty of preparation of protection of flash drives against data copyAssistance in office management and administrative support
Your Competency Profile:Intermediate/Upper-Intermediate English & GermanEligible to be officially employed in GermanyAdvanced MS Windows skills (minor software and hardware troubleshooting with remote support from IT Helpdesk)Readiness for performing routine tasksFlexibility with working hours on demand of the team and readiness for paid overtime hours – even the readiness to work on a weekend in case of urgencyResponsibility, duty performance, punctuality, sense of urgency, commitment to excellent tasks executionCan-do attitude, high responsiveness and promptness in obeyingHigh self-discipline, job autonomy, self-managementAttention to detail, scrupulousnessProven forethought – is an advantage
Will Be a Plus:Previous administrative or courier/delivery experience will be a plus
What We Offer:iDeals Wellness Package: for medical insurance and health-related activitiesMental Health Support PackagePaid vacation of 30 business days, sick days, days off, and paid national holidays according to local legislationPaid sabbatical leaveUnlimited learning and development opportunitiesProfessional and self-development books and subscription services compensation Sponsorship of participation in inspiration events, conferences, meetupsObtain company’s support if you decide to become a speaker or writerReimbursement of participation in sport competitions International team-building activities Support with organization workplace at home. Provided budget for home-office setup. Reimbursement of coworking space expensesInternal growth policiesRegular performance and salary reviews Generous internal referral programiDeals Surprise Boxes from the People Experience Excellence, Care, Trust, Collaboration, and Commitment are core values to the iDeals team
Since 2008, iDeals has won the trust of half a million business users. We have supported thousands of customers to run high-value and mission-critical projects, from the cross-border sales of multi-billion-dollar assets to the development of revolutionary biotech products. Commitment to excellence has made iDeals the choice of big names, as well as ambitious startups. The growth goes on: the team is getting stronger; our client base and revenues are increasing year on year.
With us, you will grow professionally by doing work you can be proud of, receive top-market compensation, and collaborate with a motivated and diverse team.
iDeals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship.