Customer Support Assistant (Frankfurt)

Customer Support

iDeals is an international B2B SaaS company that creates the best customer experience in the virtual data rooms market since 2008.

 As our customer base is growing and flash drive volume is getting bigger, we are establishing a new delivery hub in Frankfurt and looking for a Support Assistant to manage operations there. As a part of our customer service, we record data for customers on flash drives and send it out worldwide by express delivery service from our offices in London and Malta.

As a Support Assistant, you would assist the Customer Support Team remotely with recording the flash drives and sending them with delivery services. The procedures are pretty simple, but we are looking for someone highly reliable since it is a stand-alone role (all your colleagues will be in remote access).


  • Timely insertion and ejection of flash-drives for recording controlled remotely by the team
  • Flash drive recording
  • Preparing a parcel with flash-drives and sending it by courier service
  • Shipment control
  • Stock replenishment of blank flash drives and stationery
  • Full and immediate execution of instructions, prompt reaction to tasks received
  • Prompt answering the team, staying in touch all the time
  • In due course of time, accepting the duty of preparation of protection of flash drives against data copy
  • Assistance in office management and administrative support
  • Your Competency Profile:

  • Intermediate/Upper-Intermediate English & German
  • Eligible to be officially employed in Germany
  • Advanced MS Windows skills (minor software and hardware troubleshooting with remote support from IT Helpdesk)
  • Readiness for performing routine tasks
  • Flexibility with working hours on demand of the team and readiness for paid overtime hours – even the readiness to work on a weekend in case of urgency
  • Responsibility, duty performance, punctuality, sense of urgency, commitment to excellent tasks execution
  • Can-do attitude, high responsiveness and promptness in obeying
  • High self-discipline, job autonomy, self-management
  • Attention to detail, scrupulousness
  • Proven forethought – is an advantage
  • Will Be a Plus:
  • Previous administrative or courier/delivery experience will be a plus
  • What We Offer:

  • iDeals Wellness Package: for medical insurance and health-related activities
  • Mental Health Support Package
  • Paid vacation of 30 business days, sick days, days off, and paid national holidays according to local legislation
  • Paid sabbatical leave
  • Unlimited learning and development opportunities
  • Professional and self-development books and subscription services compensation 
  • Sponsorship of participation in inspiration events, conferences, meetups
  • Obtain company’s support if you decide to become a speaker or writer
  • Reimbursement of participation in sport competitions 
  • International team-building activities 
  • Support with organization workplace at home. Provided budget for home-office setup. 
  • Reimbursement of coworking space expenses
  • Internal growth policies
  • Regular performance and salary reviews 
  • Generous internal referral program
  • iDeals Surprise Boxes from the People Experience 
  • Excellence, Care, Trust, Collaboration, and Commitment are core values to the iDeals team

    Since 2008, iDeals has won the trust of half a million business users. We have supported thousands of customers to run high-value and mission-critical projects, from the cross-border sales of multi-billion-dollar assets to the development of revolutionary biotech products. Commitment to excellence has made iDeals the choice of big names, as well as ambitious startups. The growth goes on: the team is getting stronger; our client base and revenues are increasing year on year.

    With us, you will grow professionally by doing work you can be proud of, receive top-market compensation, and collaborate with a motivated and diverse team.

    iDeals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship.