Service Desk Specialist

Information Technology

>>> Please, send your CV in English.

Get to Know Us

iDeals is a global B2B SaaS product company recognized as the most highly rated and customer-centric in a secure business collaboration market. Trusted by more than 1,000,000 users from 175,000 companies globally, we are on a mission to create more prosperity in the world by accelerating high-stake business decisions. We achieve this by delivering extremely intuitive and robust software products that help people make impactful decisions with less stress, higher quality, and shorter hours:

iDeals Virtual Data Room: A web-based cloud platform used by companies in a wide range of industries to ensure secure confidential document sharing for online due diligence, fundraising transactions, corporate reporting, licensing, clinical trials, and other business goals.

iDeals Board: A cloud platform with web and mobile applications used by board members, CEOs, executives, and corporate secretaries, to streamline governance and improve high-stake decisions in a fast, secure, and compliant way.

The Role

As our teams keep growing, we are looking for a Service Desk Specialist to provide high-quality IT assistance to internal users and ensure continuous maintenance of IT services, using a diverse stack. You will report to the Service Desk Manager, collaborate closely with Service Desk colleagues, Development Team, Business Process Automate Team, and Director of Internal IT.

Location: Kyiv, partially remote work (there could be requests to go to an office or warehouse once per week / 2 weeks)

What You Will Do

  • Provide technical support to internal iDeals employees remotely and in-house on request
  • Buy / deliver / take back / repair / audit IT equipment
  • Create and manage system permissions and user accounts
  • Diagnose and resolve hardware, software, networking, and system issues
  • Configure and maintain the computer infrastructure, including hardware, system software, and applications
  • Expand and maintain the cloud infrastructure according to information security requirements
  • Perform regular security tests and security monitoring
  • License management
  • Research and recommend new automating approaches
  • Document processes and create instructions
  • What We Look For

  • ~2 years of experience as a Service Desk Specialist
  • At least Upper-Intermediate level of English (B2+), both spoken and written
  • Technical issues solving and troubleshooting skills
  • Experience in supporting cloud solutions
  • Experience in installation, configuration, and troubleshooting of Windows and macOS
  • Experience with managing user accounts, groups, and access permissions in cloud services such as Google Workspace or Zoom
  • Experience with installation and administration of client software via software management tools such as Jump Cloud or SCCM
  • Basic knowledge of IT Service Management tools
  • Nice To Have

  • Knowledge in networking fields
  • Experience with creation and administration of basic workflows in Jira
  • Cisco-issued certification / ITIL foundation / Comptia A+ or above
  • Basic experience in PowerShell and Bash
  • What We Offer

    Our people mean a great deal to us, so we will provide you with the benefits, resources and support you need to succeed.

    For your work

  • Hybrid work model with teams distributed globally 
  • Home office set up budget 
  • High-end laptop, monitor and any additional IT equipment needed
  • Reimbursement of co-working space expenses
  • For your well-being

  • Medical insurance with flexible coverage
  • Compensation for sports, yoga, mental, and other health and wellness-related activities
  • Reimbursement of participation in sports competitions
  • 20 business days of paid time off per year
  • Unlimited health-related time-off
  • For your growth

  • Individual Development Plan based on your career interests 
  • Unlimited budget for learning and development activities
  • Professional and self-development books and subscriptions compensation
  • Sponsorship of inspirational events, conferences and meetups attendance
  • iDeals’ support of your passion as a speaker or writer
  • Internal growth and internal mobility policies
  • Extra perks

  • Regular off-site company retreats 
  • Team-building budgets for local meetups
  • Monthly Pizza Fridays at global office locations
  • Generous internal referral program
  • iDeals Surprise Boxes from the People Experience Team
  • Our Culture

    Commitment, Excellence, Collaboration, Trust and Care are core values to the iDeals team. For us, these are the principles that every iDealer lives and breathes. We are on the lookout for like-minded individuals who share our values. By doing so, we are able to create a team where talents feel at ease and are able to work to the best of their abilities.

    Commitment and Excellence inspire us to set the bar high, achieve the most ambitious goals and push the limits further. Our diversity and different perspectives are the foundation of our success. Collaboration and Trust ensure that everyone has access to all the information, proactively shares thoughts, and leverages the teammates’ diverse opinions, experiences, and backgrounds. Both values help us to solve the most challenging problems. Care drives us to create a positive work environment and make everyone feel valued. We also stand for iDealers’ physical, mental, financial, and personal well-being and encourage a healthy lifestyle and active living.

    iDealers work in a remote-first model, meaning we collaborate from anywhere – either home, cafe, co-working space, or one of our offices. Some roles may have specific location-based requirements, including in-office and client interactions. Despite being located across the globe, we stay connected through the latest tools and technologies, ensuring that everyone on our team feels surrounded by teammates and engaged with our common goals.

    iDeals is an equal opportunity employer

    iDeals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship.