iDeals is a fast-growing product company recognized as the highest-rated and most customer-centric in a secure business collaboration market. With more than 1,000,000 users from 175,000 companies all over the world (mostly in the US and Europe).
One of our products, Board, is a robust cross-platform app for managing top executive meetings in the corporate, government, education, and nonprofit segments. We are about to release its next major version and begin scaling it globally.
We are now looking for a Senior UX Content Manager for the Board team to contribute to building, distributing, adopting, and using product features by creating different content artifacts. Besides product development, this role entails close cross-functional collaboration with sales, marketing, customer success, and support teams at our company.
As a Senior UX Content Manager, you will be responsible for improving the content quality and its coverage, managing the localization process, increasing content creation speed, and raising the company’s UX writing expertise.
WHAT YOU WILL DO:
Participate in product features creation from the very beginningDrive the creation of UX copy in EnglishDrive the creation of new help center articles for product featuresKeep old help center articles up to date after the release of new product features or any changesProactively analyze usage and adoption of created contentParticipate in creating product feature toursCheck and review the English copy before localizationWork with external and internal partners to get localized versions of content created in EnglishKeep localized texts consistent in different parts of the end productContribute to the creation of marketing and sales materialsKeep texts, terms, and definitions consistent within the product, help center, and other customer-facing sourcesGuide and mentor the team of Product Managers in UX writing and Content designWHAT SKILLS YOU NEED:
Native (fluent) English to communicate and formulate thoughts in written or verbal forms, read and understand documentation, users’ requests, and competitors’ offerings;Experience to create clear, easy-to-understand, structured, and formatted content;Ability to understand the difference between translation and localization and that content creation is a process based on mining, research, and analysis;Extensive experience with B2B SaaS products;Orientation on keeping up with the subject area and competitors;Experience working with external and internal partners to get localized versions of content created in English and 14 other languages supported in VDR and Board;Ability to keep previously created content up to date;Strong knowledge of using localization tools to keep all texts and translations in one place;Experience of adaptation to different audiences (tone of voice, professional jargon, glossary);Ability to work with design tools such as Figma, Sketch, Balsamiq, Axure, or any analog;Knowledge of the Jakob Nielsen’s usability heuristics and ability to apply them;Passion for using best practices, common patterns, and market and competitors’ solutions for references;Proficiency to drive and contribute to the creation of English UX copy and adoption materials (help center, product tours, outbound messages, etc.);Ability to perform the search, research, and analysis via different instruments (Google, Ahrefs/Semrush, Owler, Linkedin, etc.);Proficiency in contributing to the creation of internal release notes, sales, support, and marketing materials.WHAT WE OFFER:
Remote-first workiDeals Wellness Package: for medical insurance and health-related activitiesMental Health Support PackagePaid vacation, sick days, days off, and paid national holidaysPaid family leavePaid pregnancy disability leavePaid sabbatical leaveUnlimited learning and development opportunitiesProfessional and self-development books and subscription services compensationSponsorship of participation in inspiration events, conferences, and meetupsObtain the company’s support if you decide to become a speaker or writerReimbursement of participation in sports competitionsInternational team-building activitiesSupport with organization workplace at home. Provided budget for home-office setupHigh-end laptop and monitor – based on your working needsBudget for additional IT equipmentReimbursement of co-working space expensesInternal growth policiesRegular performance and salary reviewsGenerous internal referral programiDeals Surprise Boxes from the People ExperienceExcellence, Care, Trust, Collaboration, and Commitment are core values to the iDeals teamHIRING PROCESS:
Screening call with our Talent Acquisition Specialist (45 minutes)English check test (30-45 minutes)Technical interview with HM (1 hour)Test assignment (6-10 hours)Competency-based interview with our Talent Acquisition Specialist (1.5 hours)
COMPANY CULTURE
We are driven by the mission of creating exceptional experiences for employees and customers alike. Our unwavering values of commitment and excellence inspire us to set the bar high, achieve the most ambitious goals and push the limits further.
Our diversity and different perspectives are the foundation of our success. Our two values collaboration and trust ensure that everyone has access to all the information, proactively shares thoughts, and leverages the teammates’ diverse opinions, experiences, and backgrounds. Both values help us to solve the most challenging problems.
Last but not least, care value drives us to create a positive work environment and make everyone feel valued. We also stand for iDealers’ physical, mental, financial, and personal well-being and encourage a healthy lifestyle and active living.
iDealers work in a remote-first model, meaning we collaborate remotely from anywhere – either home, cafe, co-working space, or one of our offices. And although we are located across the globe, we stay connected with the help of technology and ensure that everyone on our team feels surrounded by teammates and engaged with our common goals.
iDeals is an equal opportunity employer
iDeals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship.
