Sales Operations Specialist (Inbound)

Kyiv or remote from Ukraine

iDeals Solutions Group is an international B2B SaaS product company, providing industry-leading virtual data room services since 2008. More than 2,500 customers, including LG, PwC, HP, EY, Deloitte, inspire us to grow and develop every day — to improve our product, service, and every part of our business.

With a team of 270 people, we are located on 5 continents and speak 10 languages. We share openness, teamwork, critical thinking, fact orientation in decision making, focus on superior results, and effective communication.

Currently, we are expanding our Sales Operations team and we are looking for the Sales Operations Specialist (Inbound), who will help us execute sales processes in a more efficient and organized way, run more projects/pilots, deliver better documentation.

The mission of this role is being a mediator within Sales Team and between Sales Team and different functions within the organization, supporting and improving processes, and being in charge of routine work and tasks.


  • Support of current sales processes (field sales operations planning, inbound sales flow support, customer success flow support, etc.): help the Sales Team with questions related to Sales workflows, product questions, etc; execute routine work (i.e. PandaDocs sales templates management, data analysis for tactical decisions to be taken, communication flows management, etc.)
  • Review, evaluate and update the current sales processes, bring insights from inside and outside of the organization, convert insights into action plans (create, establish and launch new sales processes/projects/pilots)
  • Act as a mediator between the Sales Team and other departments of the company, run and participate in cross-department projects, communicate on behalf of the Sales Team – Maintain documentation for current and new processes.

  • Advanced English (spoken and written), C1 minimum
  • Deep practical understanding of the sales processes, key stages, and goals
  • Hands-on experience in launching processes, their optimization, and improvement with a focus on the business result
  • Willing to lead the internal projects with strong expertise in project management (scrum methodology, project management tools, project cycle, project attributes – sync meetings, backlog management, demo, retro, etc)
  • Experienced user of the CRM
  • Strong in communication, affiliate behavior in disputes, desire to find the best solution for all participants
  • Open-minded person, fast-learner with developed analytical skills
  • Critical thinking and systematic approach at work with the focus on high-quality standards
  • Energetic, flexible, and proactive, able to drive processes independently.

  • iDeals Wellness Package: for medical insurance and health-related activities
  • Mental Health Support Package
  • Paid vacation of 20 business days, sick days, days off, and paid national holidays
  • Paid family leave of up to 4 weeks
  • Paid pregnancy disability leave of up to 5 months
  • Paid Sabbatical Leave
  • Unlimited learning and development opportunities
  • Professional and self-development books and subscription services compensation
  • Sponsorship of participation in inspiration events, conferences, meetups
  • Obtain company’s support if you decide to become a speaker or writer
  • Reimbursement of participation in sport competitions
  • International team-building activities
  • Support with organization workplace at home. Provided budget for home-office setup.
  • Reimbursement of coworking space expenses
  • Internal growth policies
  • Regular performance and salary reviews
  • iDeals Suprise Boxes from the People Experience
  • Excellence, Care, Trust, Collaboration, and Commitment are core values to the iDeals team.

    Since 2008, iDeals has won the trust of half a million business users. We have supported thousands of customers to run high-value and mission-critical projects, from the cross-border sales of multi-billion-dollar assets to the development of revolutionary biotech products. Commitment to excellence has made iDeals the choice of big names, as well as ambitious startups. The growth goes on: the team is getting stronger; our client base and revenues are increasing year on year.

    With us, you will grow professionally by doing work you can be proud of, receive top-market compensation, and collaborate with a motivated and diverse team.

    iDeals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship.