iDeals Solutions Group is an international B2B SaaS product company, providing industry-leading virtual data room services since 2008. We offer the best solution for customers looking to securely store and share sensitive data. Our clients include LG, Toyota, PWC, HP, EY, Deloitte, Barclays, Rothschild among others.
Transparency, teamwork, personal initiative, critical thinking, over-delivery and effective communication are our fundamental corporate principles. They empower our company to exceed customer expectations and reach our own personal goals. We are a team of 150+ who speak 10 languages working from 11 different locations around the world from Shanghai to New York.
Currently, we are looking for an experienced specialist to fill the position of Sales Operations Quality Assurance Lead, who will be responsible for building, implementing and continuous improvement of a quality control process for sales activities performed by multicultural Sales Team.
As a Sales Operations QA Team Lead, you’ll have a chance to directly influence the revenue and global market share through continuous improvement of the buying experience our customers receive from every interaction with our Sales Team.
ResponsibilitiesTo develop a sales quality assurance process from the scratchTo build and manage Sales Operations Quality Assurance TeamTo set, control and evaluate team’s KPIsTo ensure constant and functional QA process implementationTo continually revise, validate, verify and improve QA processTo improve the Quality of Sales Activities
RequirementsUpper-intermediate level of English (or higher)1+ year(s) of experience of successfully leading a teamExperience working on B2B marketsHands-on experience with QA/QC practices and methodologiesExpertise in Sales processes, their key stages and goalsRapport building and sales communication flow managementPractical understanding of core principles of working with CRM systemsExperience working with key metrics and process effectiveness indicatorsCritical thinking and systematic approach at work with the focus on high quality standardsEffective communication, presentation and negotiation skills
We OfferPlanning based on OKRs for the team and personal goals;Flexible working hours, possibility to work remote;Opportunities for professional development and personal growth;Comfortable conditions of work: modern and stylish office; free lunches, coffee, tea, juices, fruits, and snacks; places for recreation (PlayStation, sports corner, table tennis, stretching, TRX, massage in the office);Social package: medical insurance, unlimited vacation.