Customer Support Quality Control Specialist (Spanish or Portuguese)

Remote (work from anywhere)
Customer Support

iDeals — is a product company recognized as the most highly rated and customer-centric in a secure business collaboration market. With more than 700,000 users from 150,000 companies all over the world (mostly in the US and Europe), we are on a mission to build the most robust Virtual Data Room solution that ensures secure confidential document sharing for online due diligence, fundraising transactions, corporate reporting, licensing, clinical trials, and other business goals.

Now we are looking for a Quality Assurance Specialist to our QA Customer Support Team with a mission of supporting and developing high-level standards of customer service. This is a strategic role with an impact on the delivery of the Company’s mission – Best Customer Experience.

Team, you will work with: 3 Service Quality Assurance Specialists, Knowledge Manager, Service Quality Assurance Lead and Customer Support Team. 

Please, to apply – send your CV with your responsibilities in English.

WHAT YOU WILL BE DOING:

  • Analysis of interactions between Customer Support Specialists and clients (emails, chats, calls) according to the standards
  • Providing feedback to Customer Support Specialists
  • Preparation of regular reports on the quality indicators of Customer Support Specialists
  • Regular updating of the knowledge base
  • WHAT YOU SHOULD HAVE:

  • 2+ years of experience in Сustomer Service including mentoring / supervision / quality control
  • Deep understanding of the international B2B market  
  • Advanced English (C1), both oral and written
  • Advanced/Fluent Portuguese and/or Spanish (C1-C2), both oral and written
  • High level of learning and analytical skills, attention to details
  • Energetic, flexible, and proactive
  • WHAT WE OFFER:

  • Remote work
  • iDeals Wellness Package: for medical insurance and health-related activities
  • Mental Health Support Package
  • Paid vacation, sick days, days off, and paid national holidays
  • Paid family leave
  • Paid pregnancy disability leave
  • Paid sabbatical leave
  • Unlimited learning and development opportunities
  • Professional and self-development books and subscription services compensation 
  • Sponsorship of participation in inspiration events, conferences, meetups
  • Obtain the company’s support if you decide to become a speaker or writer
  • Reimbursement of participation in sports competitions 
  • International team-building activities 
  • Support with organization workplace at home. Provided budget for home-office setup and additional IT equipment. 
  • Reimbursement of coworking space expenses
  • Internal growth policies
  • Regular performance and salary reviews 
  • Generous internal referral program
  • iDeals Suprise Boxes from the People Experience 
  •  


    COMPANY CULTURE:

    We are driven by the mission of creating exceptional experiences for employees and customers alike. Our unwavering values of commitment and excellence inspire us to set the bar high, achieve the most ambitious goals and push the limits further.

    Our diversity and different perspectives are the foundation of our success. Our two values, collaboration, and trust ensure that everyone has access to all the information, proactively shares thoughts, and leverages the teammates’ diverse opinions, experiences, and backgrounds. Both values help us to solve the most challenging problems. Last but not least, care value drives us to create a positive work environment and make everyone feel valued. We also stand for iDealers’ physical, mental, financial, and personal well-being and encourage a healthy lifestyle and active living.

    iDealers work in a remote-first model, meaning we collaborate remotely from anywhere – either at home, cafe, co-working space, or in one of our offices. And although we are located across the globe, we stay connected with the help of technology and ensure that everyone on our team feels surrounded by teammates and engaged with our common goals.

    iDeals is an equal opportunity employer. iDeals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship.