iDeals, a fast-growing product company specializing in secure business collaboration software. Our company is recognized as the most highest-rated and customer-centric in a secure business collaboration market. iDeals’ products are used by more than 100,000 companies and 500,000 users all over the world.
In 2021, iDeals acquired BoardMaps, making an entry into the market for board portal and team collaboration solutions. Our product is a robust cross-platform app for managing top executive meetings in the corporate, government, education, and nonprofit segments. Our customers are mid and large-sized corporations across the globe and end-users are TOP-level management and corporate governance executives demanding uncompromised product performance and the highest possible level of support.
Now we are looking for a Customer Support Team Lead with a long-term mission of building and developing a multi-national support team to provide L1, L2 technical support for BoardMaps customers. This is a strategic role with a major impact on Company’s business strategy delivery.
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Since 2008, iDeals has won the trust of half a million business users. We have supported thousands of customers to run high-value and mission-critical projects, from the cross-border sales of multi-billion-dollar assets to the development of revolutionary biotech products. Commitment to excellence has made iDeals the choice of big names, as well as ambitious startups. The growth goes on: the team is getting stronger, our client base and revenues increase year over year.
We are driven by the mission of creating exceptional experiences for employees and customers alike. Our unwavering values of commitment and excellence inspire us to set the bar high, achieve the most ambitious goals and push the limits further.
Our diversity and different perspectives are the foundation of our success. Our two values, collaboration, and trust ensure that everyone has access to all the information, proactively shares thoughts, and leverages the teammates’ diverse opinions, experiences, and backgrounds. Both values help us to solve the most challenging problems.
Last but not least, care value drives us to create a positive work environment and make everyone feel valued. We also stand for iDealers’ physical, mental, financial, and personal well-being and encourage a healthy lifestyle and active living.
iDealers work in a remote-first model, meaning we collaborate remotely from anywhere – either home, cafe, co-working space, or one of our offices. And although we are located across the globe, we stay connected with the help of technology and ensure that everyone on our team feels surrounded by teammates and engaged with our common goals.
iDeals is an equal opportunity employer
iDeals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship.