iDeals Solutions – is an international B2B SaaS company that has been working since 2008 to create the best customer experience in using virtual data rooms.
More than 2,500 customers, including LG, PwC, HP, EY, Deloitte, inspire us to grow and develop every day – to improve our product, service, and every part of our business. With a team of 150 people, we are located on 7 continents and speak 10 languages.
We share openness, teamwork, critical thinking, fact orientation in decision making, focus on super results, and effective communication. We value talent, ability, and desire for continuous growth and learning. Thanks to this, we achieve our main goal every day to exceed our customers’ expectations and provide them with the most suitable product and the best quality service.
In our Shanghai office, we are looking for a Customer Support Representative!
ResponsibilitiesProcessing client requests (calls, chats, and letters) in Chinese and EnglishEnsuring strict confidentiality of client information following the company’s security policyResolving technical problems under the instructionsHolding product training for customersRegular updating of information on all updates in support channels, technical and product changesInteraction with the technical / product team for solving client casesFrom time to time: taking over additional tasks, if necessary – e.g., writing content to support users or documenting internal procedures, etc.
Requirements:Native or fluent Chinese speaker with excellent business communication skillsAdvanced to fluent English language proficiencyAt least one year of experience in customer service (b2b or b2c)Strong analytical skills and attention to detailFocus on clientsResponsibility and proactive work ethicAdditional language (Korean or Japanese) will be a plusIt would be best if you were currently in Shanghai to be considered
What We Offer:Opportunities for professional development and personal growthOKR-based planningInternational team and ability to work in a global corporate cultureiDeals Wellness Package to cover any medical expenses, including insuranceUnlimited paid vacation and sick leave as agreed with the managerConvenient location: 7F, BRICS Tower Center, No.333 Lujiazui Ring Road, Shanghai13th salary as part of annual compensation
iDeals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship.