Customer Support Representative (English+German)

Berlin or remote from Germany
Customer Support

> Please, send your CV in English.

iDeals is a SaaS B2B product company recognized as the most highly rated and customer-centric in a secure business collaboration market. With more than 1,000,000 users from 175,000 companies all over the world (mostly in the US and Europe), we are on a mission to build the most robust Virtual Data Room solution that ensures secure confidential document sharing for online due diligence, fundraising transactions, corporate reporting, licensing, clinical trials, and other business goals.

We are looking for a Customer Support Representative (Middle/Senior) to join our multinational team delivering the best customer experience. We are looking for a passionate service professional to take a seat at our supercharged rocket! Looking forward to welcoming you aboard!

Team, you will work with: Support Team, Quality Control Team, Knowledge Management Team, Supervisor, and Head of Customer Support.

Location: remote from Germany.


Mon-Fri: 8-hour daily shifts from 9 am / 10 am / 11 am

Once/twice per month: Sat/Sun shift from 7 am to 7 pm

No night shifts!


– Test Task 1 (Languages)

– Competency-based Interview

– Test Task 2 (Hard skills & Competencies)

– Interview with the Head of Customer Support


  • 2+ years of experience as a Customer Support Specialist (online communications)
  • Technical background (experience with tech products is a huge plus)
  • German – Native speaker
  • English – Fluent in both oral and written (C1)
  • Strong analytical skills and attention to detail
  • Focusing on clients
  • Analytical & operational thinking skills
  • Decision-making skills & responsibility
  • As a plus: French – Upper-Intermediate (B2)

  • Processing client requests via calls (10%), chats, and emails
  • Continuous in-depth study of product and process updates
  • Ensuring strict confidentiality of client information in accordance with the company’s security policy
  • Interaction with the engineering and product teams for solving client cases
  • Regular updating of information based on all support channels, technical, and product changes
  • Tasks completion for internal customers

  • iDeals Wellness Package: for medical insurance and health-related activities
  • Mental Health Support Package
  • Paid vacation, sick days, days off
  • Unlimited learning and development opportunities
  • Professional and self-development books and subscription services compensation
  • Sponsorship of participation in inspiration events, conferences, and meetups. Obtain the company’s support if you decide to become a speaker or writer
  • Reimbursement of participation in sports competitions
  • International team-building activities
  • Support with organization workplace at home. Provided budget for home-office setup
  • High-end laptop and monitor – based on your working needs
  • Budget for additional IT equipment
  • Reimbursement of co-working space expenses
  • Internal growth policies
  • Regular performance and salary reviews
  • Generous internal referral program
  • iDeals Surprise Boxes from the People Experience
  • Excellence, Care, Trust, Collaboration, and Commitment are core values to the iDeals team

    Since 2008, iDeals has won the trust of half a million business users. We have supported thousands of customers to run high-value and mission-critical projects, from the cross-border sales of multi-billion-dollar assets to the development of revolutionary biotech products. Commitment to excellence has made iDeals the choice of big names, as well as ambitious startups. The growth goes on: the team is getting stronger; our client base and revenues are increasing year on year.


    We are driven by the mission of creating exceptional experiences for employees and customers alike. Our unwavering values of commitment and excellence inspire us to set the bar high, achieve the most ambitious goals and push the limits further.

    Our diversity and different perspectives are the foundation of our success. Our two values collaboration and trust ensure that everyone has access to all the information, proactively shares thoughts, and leverages the teammates’ diverse opinions, experiences, and backgrounds. Both values help us to solve the most challenging problems. 

    Last but not least, care value drives us to create a positive work environment and make everyone feel valued. We also stand for iDealers’ physical, mental, financial, and personal well-being and encourage a healthy lifestyle and active living.

    iDealers work in a remote-first model, meaning we collaborate remotely from anywhere – either home, cafe, co-working space, or one of our offices. And although we are located across the globe, we stay connected with the help of technology and ensure that everyone on our team feels surrounded by teammates and engaged with our common goals.

    iDeals is an equal opportunity employer

    iDeals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship.