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Customer Support Representative – Brazil

Sao Paulo
Customer Support

iDeals Solutions – is an international B2B SaaS company that has been working since 2008 to create the best customer experience in using virtual data rooms.
More than 2,500 customers, including LG, PwC, HP, EY, Deloitte, inspire us to grow and develop every day – to improve our product, service, and every part of our business. With a team of 150 people, we are located on 7 continents and speak 10 languages.
We share openness, teamwork, critical thinking, fact orientation in decision making, focus on super results, and effective communication. We value talent, ability, and desire for continuous growth and learning. Thanks to this, we achieve our main goal every day – to exceed the expectations of our customers and provide them with the most suitable product and the best quality service.
In our Brazil office we are looking for a Customer Support Representative!

Requirements:

  • Native Portuguese speaker with excellent business communication skills
  • Advanced English and Spanish language proficiency
  • Experience in customer service (b2b or b2c)
  • Strong analytical skills and attention to detail
  • Focus on clients
  • Responsibility and proactive work ethic
  • Responsibilities:

  • Processing client requests (calls, chats and letters) in Portuguese, Spanish and English
  • Ensuring strict confidentiality of client information in accordance with the company’s security policy
  • Resolving technical problems under the instructions
  • Holding product training for customers
  • Regular updating of information on all updates in support channels, technical and product changes
  • Interaction with the technical / product team for solving client cases
  • From time to time: taking over additional tasks, if necessary – e.g., writing content to support users or documenting internal procedures, etc.
  • iDeals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship.