Customer Support Representative (APAC)

Shanghai
Customer Support

At iDeals we are aimed at delivering the best possible customer experience. With this in mind we had built great Support team of 20 professionals in Brazil, Europe and China. To enhance and shape our team in Shanghai we are looking for a senior-level Customer Support Representative in this area. We need a person with customer at heart, driven by helping others and is ready to solve complicated tasks in a quick and efficient way.

WHAT YOU WILL BE DOING:

  • Processing client requests (calls, chats, and letters) in Chinese and English
  • Ensuring strict confidentiality of client information following the company’s security policy
  • Resolving technical problems under the instructions
  • Holding product training for customers
  • Regular updating of information on all updates in support channels, technical and product changesInteraction with the technical / product team for solving client cases
  • From time to time: taking over additional tasks, if necessary – e.g., writing content to support users or documenting internal procedures, etc.
  • WHAT YOU SHOULD HAVE:

  • Native Chinese speaker with excellent business communication skills
  • Advanced to fluent English language proficiency (C1-C2)
  • 2 – 4 years of experience in customer service (b2b or b2c)
  • Strong analytical skills and attention to detail
  • Focus on clients
  • Responsibility and proactive work ethic
  • You must be currently in Shanghai to be considered
  • WHAT WE OFFER:

  • 13th salary as part of annual compensation
  • Convenient office location in the city center
  • iDeals Wellness Package: for medical insurance and health-related activities
  • Mental Health Support Package
  • Paid vacation of 4 weeks, sick days, days off, and paid national holidays
  • Paid family leave of up to 4 weeks
  • Paid pregnancy disability leave of up to 5 months
  • Paid Sabbatical Leave
  • Unlimited learning and development opportunities
  • Professional and self-development books and subscription services compensation 
  • Sponsorship of participation in inspiration events, conferences, meetups
  • Obtain company’s support if you decide to become a speaker or writer
  • Reimbursement of participation in sport competitions 
  • International team-building activities 
  • Support with organization workplace at home. Provided budget for home-office setup. 
  • Reimbursement of coworking space expenses
  • Internal growth policies
  • Regular performance and salary reviews 
  • Generous internal referral program
  • iDeals Suprise Boxes from the People Experience 
  • Excellence, Care, Trust, Collaboration, and Commitment are core values to the iDeals team
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    Since 2008, iDeals has won the trust of half a million business users. We have supported thousands of customers to run high-value and mission-critical projects, from the cross-border sales of multi-billion-dollar assets to the development of revolutionary biotech products. Commitment to excellence has made iDeals the choice of big names, as well as ambitious startups. The growth goes on: the team is getting stronger; our client base and revenues are increasing year on year.

    With us, you will grow professionally by doing work you can be proud of, receive top-market compensation, and collaborate with a motivated and diverse team.

    iDeals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship.