Customer Support Representative (APAC)

Shanghai
Customer Support

At iDeals we are aimed at delivering the best possible customer experience. With this in mind we had built great Support team of 20 professionals in Brazil, Europe and China. To enhance and shape our team in Shanghai we are looking for a senior-level Customer Support Representative in this area. We need a person with customer at heart, driven by helping others and is ready to solve complicated tasks in a quick and efficient way.

WHAT YOU WILL BE DOING:

  • Processing client requests (calls, chats, and letters) in Chinese and English
  • Ensuring strict confidentiality of client information following the company’s security policy
  • Resolving technical problems under the instructions
  • Holding product training for customers
  • Regular updating of information on all updates in support channels, technical and product changesInteraction with the technical / product team for solving client cases
  • From time to time: taking over additional tasks, if necessary – e.g., writing content to support users or documenting internal procedures, etc.
  • WHAT YOU SHOULD HAVE:

  • Native Chinese speaker with excellent business communication skills
  • Advanced to fluent English language proficiency (C1-C2)
  • 2 – 4 years of experience in customer service (b2b or b2c)
  • Strong analytical skills and attention to detail
  • Focus on clients
  • Responsibility and proactive work ethic
  • You must be currently in Shanghai to be considered
  • WHAT WE OFFER:

  • 13th salary as part of annual compensation
  • Opportunities for professional development and personal growth
  • International team and ability to work in a global corporate culture
  • iDeals Wellness Package 15, 000 RMB to cover any medical expenses, including insurance
  • Statuary holidays and vacation time
  • Regular performance and salary reviews
  • Unlimited learning and development activities that aim at developing certain skills/competencies and have a direct impact on your results. It includes different webinars, courses, seminars that develop your hard skills.
  • $1,000 budget for attending inspiration and networking events, such as conferences. We believe that such events inspire, increase the energy and enthusiasm level for new achievements
  • OKR-based planning – transparent strategy
  • Convenient office location
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    Since 2008, iDeals has won the trust of half a million business users. We have supported thousands of customers to run high-value and mission-critical projects, from the cross-border sales of multi-billion-dollar assets to the development of revolutionary biotech products. Commitment to excellence has made iDeals the choice of big names, as well as ambitious startups. The growth goes on: the team is getting stronger; our client base and revenues are increasing year on year.

    With us, you will grow professionally by doing work you can be proud of, receive top-market compensation, and collaborate with a motivated and diverse team.

    iDeals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship.