We are looking for a talented and client-focused Customer Success Manager to join our team in the United States. In this role, your main objective will be to take care of clients in the post-sales process, upgrade, renew, and capitalize on client experience. We are looking for a tech-savvy individual with a strong analytical mind who can quickly understand and communicate complex issues in a simple manner.
WHAT YOU WILL BE DOING:
Researching, studying new clients, and identifying their expected value from the productConducting kick-off (onboarding) training for new clientsEngaging with clients through their product journey and ensuring appropriate experience to increase adoption and retentionRenewing and upgrading subscriptions of clients proactively according to customer’s current needSupporting clients through email/phone when the client has a question or a concernConducting exit interviews with churned clientsMonitoring clients activity in VDR, identifying potential issues in advance and addressing them with the client to keep client satisfaction on a high levelConducting regular check-ins to probe the client for additional needs and assist with possible issuesDriving the referral program by securing satisfied client reviews and testimonials submittedDeveloping Case study materials for Sales Executives useBuilding and maintaining strong relationships with clients to increase client loyaltyBeing involved in project activities to improve the Customer Success Process or launch a new type of Customer SuccessManaging Enterprise clients in close cooperation with Business Development and Project Management Office TeamsWHAT WE LOOK FOR:
3+ years of work experience as customer success or customer relationship managerCustomer-driven personality, empathetic with emotional intelligence skillsExcellent communication, interpersonal, and presentation skillsGreat relationship-building skills and ability to adjust to a communication style of a clientAnalytical skills and attention to detailPassion for international cooperation and professional developmentReadiness and enthusiasm to take over additional tasks when necessary; responsibility and proactive work ethicWHAT WE OFFER:
iDeals Wellness Package: for medical insurance and health-related activitiesMental Health Support PackagePaid vacation of 4 weeks, sick days, days off, and paid national holidaysPaid family leave of up to 4 weeksPaid pregnancy disability leave of up to 5 monthsPaid sabbatical leaveUnlimited learning and development opportunitiesProfessional and self-development books and subscription services compensation Sponsorship of participation in inspiration events, conferences, meetupsObtain company’s support if you decide to become a speaker or writerReimbursement of participation in sport competitions International team-building activities Support with organization workplace at home. Provided budget for home-office setup. Reimbursement of coworking space expensesInternal growth policiesRegular performance and salary reviews Generous internal referral programiDeals Suprise Boxes from the People Experience Excellence, Care, Trust, Collaboration, and Commitment are core values to the iDeals team
COMPANY CULTURE:
We are driven by the mission of creating exceptional experiences for employees and customers alike. Our unwavering values of commitment and excellence inspire us to set the bar high, achieve the most ambitious goals and push the limits further.
Our diversity and different perspectives are the foundation of our success. Our two values collaboration and trust ensure that everyone has access to all the information, proactively shares thoughts, and leverages the teammates’ diverse opinions, experiences, and backgrounds. Both values help us to solve the most challenging problems.
Last but not least, care value drives us to create a positive work environment and make everyone feel valued. We also stand for iDealers’ physical, mental, financial, and personal well-being and encourage a healthy lifestyle and active living.
iDealers work in a remote-first model, meaning we collaborate remotely from anywhere – either home, cafe, co-working space, or one of our offices. And although we are located across the globe, we stay connected with the help of technology and ensure that everyone on our team feels surrounded by teammates and engaged with our common goals.
iDeals is an equal opportunity employer
iDeals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship.
