We are looking for an accomplished and client-focused Customer Success Manager to join our team in the UK. Your main objective will be to take care of clients in the post-sales process, renew and maximize client experience. You will be a confident communicator, delivering success and innovation to your clients.
What You Will be Doing:Research, study new clients, and identify their expected value from the productConduct kick-off (onboarding) training for new clientsEngage with clients through their product journey and ensure an appropriate experience to increase adoption and retentionRenew and upgrade subscriptions of clients according to customer’s current needSupport clients through email/phone when your client has a question or a concernConduct exit interviews with churned clientsMonitor clients’ activity in VDR, identifying potential issues in advance and addressing them with your client to keep client satisfaction at a high levelConduct regular check-ins to probe your client for additional needs and assist with possible issuesPromote the referral program by securing satisfied client reviews and testimonials submittedDevelop Case study materials for Sales Executives to useBuild and maintain strong relationships with clients to increase client loyaltyReport to the VP of Customer SuccessManage Enterprise clients in cooperation with Business Development and Project Management Office Teams
What We Look For:3 and more years of work experience as a customer success or customer relationship manager in the UKProven successful track of building relations with C-level executives and business decision-makersBackground within the B2B industry, preferably in SaaSExperience helping businesses solve complex tasks, taking a leadership position in the successEstablish partnerships and be able to explain the tool to different audiencesExpertise in aligning customer business goals with our solutionsPrevious experience in guiding clients’ onboarding into the serviceThe revenue-driven mindset with a strong focus on clients’ happinessPassion for international cooperation and professional development
What We Offer:iDeals Wellness Package: for medical insurance and health-related activitiesMental Health Support PackagePaid vacation of 25 business days, additional sick days, days off, and paid national holidaysUnlimited learning and development opportunities (technology, business, and language training)Professional and self-development books and subscription services compensation Sponsorship of participation in inspiration events, conferences, meetupsObtain the company’s support if you decide to become a speaker or writerReimbursement of participation in sports competitions International team-building activities $1000 budget for home-office setup High-end laptop and monitor based on your working needs$1000 budget for additional IT equipmentReimbursement of coworking space expensesInternal growth policiesRegular performance and salary reviews Generous internal referral programiDeals Surprise Boxes from the People Experience
We are driven by the mission of creating exceptional experiences for employees and customers alike. Our unwavering values of commitment and excellence inspire us to set the bar high, achieve the most ambitious goals and push the limits further.
Our diversity and different perspectives are the foundation of our success. Our two values collaboration and trust ensure that everyone has access to all the information, proactively shares thoughts, and leverages the teammates’ diverse opinions, experiences, and backgrounds. Both values help us to solve the most challenging problems.
Last but not least, care value drives us to create a positive work environment and make everyone feel valued. We also stand for iDealers’ physical, mental, financial, and personal well-being and encourage a healthy lifestyle and active living.
iDealers work in a remote-first model, meaning we collaborate remotely from anywhere – either home, cafe, co-working space, or one of our offices. And although we are located across the globe, we stay connected with the help of technology and ensure that everyone on our team feels surrounded by teammates and engaged with our common goals.
iDeals is an equal opportunity employer
iDeals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship.