Customer Success Manager (UK)

London
Sales

We are looking for an accomplished and client-focused Customer Success Manager to join our team in the UK. Your main objective will be to take care of clients in the post-sales process, renew and maximize client experience. You will be a confident communicator, delivering success and innovation to your clients.

What You Will be Doing:

  • Research, study new clients, and identify their expected value from the product
  • Conduct kick-off (onboarding) training for new clients
  • Engage with clients through their product journey and ensure an appropriate experience to increase adoption and retention
  • Renew and upgrade subscriptions of clients according to customer’s current need
  • Support clients through email/phone when your client has a question or a concern
  • Conduct exit interviews with churned clients
  • Monitor clients’ activity in VDR, identifying potential issues in advance and addressing them with your client to keep client satisfaction at a high level
  • Conduct regular check-ins to probe your client for additional needs and assist with possible issues
  • Promote the referral program by securing satisfied client reviews and testimonials submitted
  • Develop Case study materials for Sales Executives to use
  • Build and maintain strong relationships with clients to increase client loyalty
  • Report to the VP of Customer Success
  • Manage Enterprise clients in cooperation with Business Development and Project Management Office Teams
  • What We Look For:

  • 3 and more years of work experience as a customer success or customer relationship manager in the UK
  • Proven successful track of building relations with C-level executives and business decision-makers
  • Background within the B2B industry, preferably in SaaS
  • Experience helping businesses solve complex tasks, taking a leadership position in the success
  • Establish partnerships and be able to explain the tool to different audiences
  • Expertise in aligning customer business goals with our solutions
  • Previous experience in guiding clients’ onboarding into the service
  • The revenue-driven mindset with a strong focus on clients’ happiness
  • Passion for international cooperation and professional development
  • What We Offer:

  • iDeals Wellness Package: for medical insurance and health-related activities
  • Mental Health Support Package
  • Paid vacation of 25 business days, additional sick days, days off, and paid national holidays
  • Unlimited learning and development opportunities (technology, business, and language training)
  • Professional and self-development books and subscription services compensation 
  • Sponsorship of participation in inspiration events, conferences, meetups
  • Obtain the company’s support if you decide to become a speaker or writer
  • Reimbursement of participation in sports competitions 
  • International team-building activities 
  • $1000 budget for home-office setup 
  • High-end laptop and monitor based on your working needs
  • $1000 budget for additional IT equipment
  • Reimbursement of coworking space expenses
  • Internal growth policies
  • Regular performance and salary reviews 
  • Generous internal referral program
  • iDeals Surprise Boxes from the People Experience 
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    COMPANY CULTURE:

    We are driven by the mission of creating exceptional experiences for employees and customers alike. Our unwavering values of commitment and excellence inspire us to set the bar high, achieve the most ambitious goals and push the limits further.

    Our diversity and different perspectives are the foundation of our success. Our two values collaboration and trust ensure that everyone has access to all the information, proactively shares thoughts, and leverages the teammates’ diverse opinions, experiences, and backgrounds. Both values help us to solve the most challenging problems. 

    Last but not least, care value drives us to create a positive work environment and make everyone feel valued. We also stand for iDealers’ physical, mental, financial, and personal well-being and encourage a healthy lifestyle and active living.

    iDealers work in a remote-first model, meaning we collaborate remotely from anywhere – either home, cafe, co-working space, or one of our offices. And although we are located across the globe, we stay connected with the help of technology and ensure that everyone on our team feels surrounded by teammates and engaged with our common goals.

    iDeals is an equal opportunity employer

    iDeals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship.