Customer Success Manager (Spain)

Barcelona
Sales

iDeals Solutions – is an international B2B SaaS company that creates the best customer experience in the virtual data rooms market since 2008.

Currently, we are looking for an accomplished and client-focused Customer Success Manager to join our team in Spain. Your main objective will be to take care of clients in the post-sales process, renew and maximize client experience. You will be a confident communicator, delivering success and innovation to your clients.

WHAT YOU WILL BE DOING:

  • Research, study new clients, and identifying their expected value from the product
  • Conduct kick-off (onboarding) training for new clients
  • Engage with clients through their product journey and ensuring appropriate experience to increase adoption and retention
  • Renew and upgrading subscriptions of clients according to customer’s current need
  • Support clients through email/phone when your client has a question or a concern
  • Conduct exit interviews with churned clients
  • Monitor clients activity in VDR, identifying potential issues in advance and addressing them with your client to keep client satisfaction on a high level
  • Conduct regular check-ins to probe your client for additional needs and assist with possible issues
  • Promote the referral program by securing satisfied client reviews and testimonials submitted
  • Develop Case study materials for Sales Executives use
  • Build and maintain strong relationships with clients to increase client loyalty
  • Report to the Head of Customer Success
  • Manage Enterprise clients in cooperation with Business Development and Project Management Office Teams
  • WHAT YOU SHOULD HAVE:

  • Native Spanish and fluent English language skills
  • 3 and more years of work experience as customer success or customer relationship manager in Europe
  • Ability of successful work with C-level executives and business decision makers
  • Experience helping businesses solve complex tasks, taking a lead position in the success
  • Establish partnership and able to explain the tool to different audiences
  • Expertise in aligning customer business goals with our solutions
  • Passion for international cooperation and professional development
  • WHAT WE OFFER:

  • Attractive and great compensation
  • Opportunities for professional development and personal growth
  • International team and ability to work in a global corporate culture
  • iDeals Wellness Package to cover any medical expenses, including insurance
  • Unlimited paid vacation and sick leave as agreed with the manager
  • Regular performance and salary reviews
  • Unlimited learning and development activities that aim to develop individual skills and directly impact your results
  • Attending inspiration and networking events, such as conferences
  • OKR-based planning – transparent strategy
  • Comfortable remote work with provided technology
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    Since 2008, iDeals has won the trust of half a million business users. We have supported thousands of customers to run high-value and mission-critical projects, from the cross-border sales of multi-billion-dollar assets, to the development of revolutionary biotech products. Commitment to excellence has made iDeals the choice of big names, as well as ambitious startups. The growth goes on: the team is getting stronger; our client base and revenues are increasing year on year.

    With us, you will grow professionally by doing work you can be proud of, receive top-market compensation, and collaborate with a motivated and diverse team.

    iDeals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship.