iDeals is a fast-growing product company recognized as the most highly rated and customer-centric in a secure business collaboration market. With more than 1,000,000 users from 175,000 companies all over the world (mainly in the US and Europe), we are on a mission to build the most robust Virtual Data Room (VDR) solution that ensures secure confidential document sharing for online due diligence, fundraising transactions, corporate reporting, licensing, clinical trials, and other business goals.
We are looking for an accomplished and client-focused Customer Success Manager to join our team in France. Your main objective will be to take care of clients in the post-sales process, renew and maximize client experience. You will be a confident communicator, delivering success and innovation to your clients.
WHAT YOU WILL BE DOING:
Research, study new clients, and identify their expected value from the productConduct kick-off (onboarding) training for new clientsEngage with clients through their product journey and ensure an appropriate experience to increase adoption and retentionRenew and upgrade subscriptions of clients according to customer’s current needSupport clients through email/phone when your client has a question or a concernConduct exit interviews with churned clientsMonitor clients’ activity in VDR, identifying potential issues in advance and addressing them with your client to keep client satisfaction on a high levelConduct regular check-ins to probe your client for additional needs and assist with possible issuesPromote the referral program by securing satisfied client reviews and testimonials submittedDevelop Case study materials for Sales Executives to useBuild and maintain strong relationships with clients to increase client loyaltyReport to the Head of Customer SuccessManage Enterprise clients in cooperation with Business Development and Project Management Office TeamsWHAT YOU SHOULD HAVE:
Fluent in English and French language skills; Other languages are a plus3 and more years of work experience as a customer success or customer relationship manager in EuropeProven successful track of building relations with C-level executives and business decision-makersBackground within the B2B industry, preferably in SaaSExperience helping businesses solve complex tasks, taking a leadership position in the successEstablish partnerships and be able to explain the tool to different audiencesExpertise in aligning customer business goals with our solutionsPrevious experience in guiding clients’ onboarding into the serviceThe revenue-driven mindset with a strong focus on clients’ happinessPassion for international cooperation and professional developmentWHAT WE OFFER:
iDeals Wellness Package: Medical insurance and health-related activitiesMental Health Support PackagePaid annual leave, sick leave, days off, and paid national holidaysUnlimited learning and development opportunitiesProfessional and self-development books and subscription services compensationSponsorship of participation in inspiration events, conferences, meetupsObtain the company’s support if you decide to become a speaker or writerReimbursement of participation in sports competitionsInternational team-building activitiesSupport with organization workplace at home. Provided budget for home-office setup.Reimbursement of coworking space expensesInternal growth policiesRegular performance and salary reviewsGenerous internal referral programiDeals Surprise Boxes from the People Experience
We are driven by the mission of creating exceptional experiences for employees and customers. Our unwavering values of commitment and excellence inspire us to set the bar high, achieve the most ambitious goals and push the limits further.
Our diversity and different perspectives are the foundation of our success. Our two values, collaboration, and trust ensure that everyone has access to all the information, proactively shares thoughts, and leverages the teammates’ diverse opinions, experiences, and backgrounds. Both values help us to solve the most challenging problems.
Finally, care value drives us to create a positive work environment and make everyone feel valued. We also stand for iDealers’ physical, mental, financial, and personal well-being and encourage a healthy lifestyle and active living.
iDealers work in a remote-first model, meaning we collaborate remotely from anywhere – either at home, café, in a co-working space, or in one of our offices. And although we are located across the globe, we stay connected thanks to technology and ensure that everyone on our team feels surrounded by teammates and engaged with our common goals.
iDeals is an equal-opportunity employer
iDeals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, or citizenship.
