Customer Success Manager (France)

Paris or remote from France
Sales

iDeals is a fast-growing product company recognized as the most highly rated and customer-centric in a secure business collaboration market. With more than 1,000,000 users from 175,000 companies all over the world (mainly in the US and Europe), we are on a mission to build the most robust Virtual Data Room (VDR) solution that ensures secure confidential document sharing for online due diligence, fundraising transactions, corporate reporting, licensing, clinical trials, and other business goals.

We are looking for an accomplished and client-focused Customer Success Manager to join our team in France. Your main objective will be to take care of clients in the post-sales process, renew and maximize client experience. You will be a confident communicator, delivering success and innovation to your clients.

WHAT YOU WILL BE DOING:

  • Research, study new clients, and identify their expected value from the product
  • Conduct kick-off (onboarding) training for new clients
  • Engage with clients through their product journey and ensure an appropriate experience to increase adoption and retention
  • Renew and upgrade subscriptions of clients according to customer’s current need
  • Support clients through email/phone when your client has a question or a concern
  • Conduct exit interviews with churned clients
  • Monitor clients’ activity in VDR, identifying potential issues in advance and addressing them with your client to keep client satisfaction on a high level
  • Conduct regular check-ins to probe your client for additional needs and assist with possible issues
  • Promote the referral program by securing satisfied client reviews and testimonials submitted
  • Develop Case study materials for Sales Executives to use
  • Build and maintain strong relationships with clients to increase client loyalty
  • Report to the Head of Customer Success
  • Manage Enterprise clients in cooperation with Business Development and Project Management Office Teams
  • WHAT YOU SHOULD HAVE:

  • Fluent in English and French language skills; Other languages are a plus
  • 3 and more years of work experience as a customer success or customer relationship manager in Europe
  • Proven successful track of building relations with C-level executives and business decision-makers
  • Background within the B2B industry, preferably in SaaS
  • Experience helping businesses solve complex tasks, taking a leadership position in the success
  • Establish partnerships and be able to explain the tool to different audiences
  • Expertise in aligning customer business goals with our solutions
  • Previous experience in guiding clients’ onboarding into the service
  • The revenue-driven mindset with a strong focus on clients’ happiness
  • Passion for international cooperation and professional development
  • WHAT WE OFFER:

  • iDeals Wellness Package: Medical insurance and health-related activities
  • Mental Health Support Package
  • Paid annual leave, sick leave, days off, and paid national holidays
  • Paid Sabbatical Leave
  • Unlimited learning and development opportunities
  • Professional and self-development books and subscription services compensation
  • Sponsorship of participation in inspiration events, conferences, meetups
  • Obtain the company’s support if you decide to become a speaker or writer
  • Reimbursement of participation in sports competitions
  • International team-building activities
  • Support with organization workplace at home. Provided budget for home-office setup.
  • Reimbursement of coworking space expenses
  • Internal growth policies
  • Regular performance and salary reviews
  • Generous internal referral program
  • iDeals Surprise Boxes from the People Experience
  • Excellence, Care, Trust, Collaboration, and Commitment are core values of the iDeals team
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    Since 2008, iDeals has won the trust of half a million business users. We have supported thousands of customers to run high-value and mission-critical projects, from the cross-border sales of multi-billion-dollar assets to the development of revolutionary biotech products. Commitment to excellence has made iDeals the choice of big names, as well as ambitious startups. The growth goes on: the team is getting stronger; our client base and revenues are increasing year on year.

    OUR CULTURE

    We are driven by the mission of creating exceptional experiences for employees and customers. Our unwavering values of commitment and excellence inspire us to set the bar high, achieve the most ambitious goals and push the limits further.

    Our diversity and different perspectives are the foundation of our success. Our two values, collaboration, and trust ensure that everyone has access to all the information, proactively shares thoughts, and leverages the teammates’ diverse opinions, experiences, and backgrounds. Both values help us to solve the most challenging problems.

    Finally, care value drives us to create a positive work environment and make everyone feel valued. We also stand for iDealers’ physical, mental, financial, and personal well-being and encourage a healthy lifestyle and active living.

    iDealers work in a remote-first model, meaning we collaborate remotely from anywhere – either at home, café, in a co-working space, or in one of our offices. And although we are located across the globe, we stay connected thanks to technology and ensure that everyone on our team feels surrounded by teammates and engaged with our common goals.

    iDeals is an equal-opportunity employer

    iDeals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, or citizenship.