Customer Success Manager (DACH)

Berlin or remote from Germany
Sales

iDeals is an international B2B SaaS company that creates the best customer experience in the virtual data rooms market since 2008.

Currently, we are looking for an accomplished and client-focused Customer Success Manager to join our team in Germany with focus on DACH region. Your main objective will be to take care of clients in the post-sales process, renew and maximize client experience. You will be a confident communicator, delivering success and innovation to your clients.

WHAT YOU WILL BE DOING:

  • Research, study new clients, and identifying their expected value from the product
  • Conduct kick-off (onboarding) training for new clients
  • Engage with clients through their product journey and ensuring appropriate experience to increase adoption and retention
  • Renew and upgrading subscriptions of clients according to customer’s current need
  • Support clients through email/phone when your client has a question or a concern
  • Conduct exit interviews with churned clients
  • Monitor clients activity in VDR, identifying potential issues in advance and addressing them with your client to keep client satisfaction on a high level
  • Conduct regular check-ins to probe your client for additional needs and assist with possible issues
  • Promote the referral program by securing satisfied client reviews and testimonials submitted
  • Develop Case study materials for Sales Executives use
  • Build and maintain strong relationships with clients to increase client loyalty
  • Report to the Head of Customer Success
  • Manage Enterprise clients in cooperation with Business Development and Project Management Office Teams
  • WHAT YOU SHOULD HAVE:

  • Native German and fluent English language skills
  • 3 and more years of work experience as customer success or customer relationship manager in Europe
  • Ability of successful work with C-level executives and business decision makers
  • Experience helping businesses solve complex tasks, taking a lead position in the success
  • Establish partnership and able to explain the tool to different audiences
  • Expertise in aligning customer business goals with our solutions
  • Passion for international cooperation and professional development
  • WHAT WE OFFER:

  • iDeals Wellness Package: for medical insurance and health-related activities
  • Mental Health Support Package
  • Paid vacation of 4 weeks, sick days, days off, and paid national holidays
  • Paid family leave of up to 4 weeks
  • Paid pregnancy disability leave of up to 5 months
  • Paid sabbatical leave
  • Unlimited learning and development opportunities
  • Professional and self-development books and subscription services compensation 
  • Sponsorship of participation in inspiration events, conferences, meetups
  • Obtain company’s support if you decide to become a speaker or writer
  • Reimbursement of participation in sport competitions 
  • International team-building activities 
  • Support with organization workplace at home. Provided budget for home-office setup. 
  • Reimbursement of coworking space expenses
  • Internal growth policies
  • Regular performance and salary reviews 
  • Generous internal referral program
  • iDeals Suprise Boxes from the People Experience 
  • Excellence, Care, Trust, Collaboration, and Commitment are core values to the iDeals team
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    Since 2008, iDeals has won the trust of half a million business users. We have supported thousands of customers to run high-value and mission-critical projects, from the cross-border sales of multi-billion-dollar assets, to the development of revolutionary biotech products. Commitment to excellence has made iDeals the choice of big names, as well as ambitious startups. The growth goes on: the team is getting stronger; our client base and revenues are increasing year on year.

    With us, you will grow professionally by doing work you can be proud of, receive top-market compensation, and collaborate with a motivated and diverse team.

    iDeals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship.