iDeals is an international B2B SaaS company that creates the best customer experience in the virtual data rooms market since 2008.
Currently, we are looking for an accomplished and client-focused Customer Success Manager to join our team in Germany with focus on DACH region. Your main objective will be to take care of clients in the post-sales process, renew and maximize client experience. You will be a confident communicator, delivering success and innovation to your clients.
WHAT YOU WILL BE DOING:Research, study new clients, and identifying their expected value from the productConduct kick-off (onboarding) training for new clientsEngage with clients through their product journey and ensuring appropriate experience to increase adoption and retentionRenew and upgrading subscriptions of clients according to customer’s current needSupport clients through email/phone when your client has a question or a concernConduct exit interviews with churned clientsMonitor clients activity in VDR, identifying potential issues in advance and addressing them with your client to keep client satisfaction on a high levelConduct regular check-ins to probe your client for additional needs and assist with possible issuesPromote the referral program by securing satisfied client reviews and testimonials submittedDevelop Case study materials for Sales Executives useBuild and maintain strong relationships with clients to increase client loyaltyReport to the Head of Customer SuccessManage Enterprise clients in cooperation with Business Development and Project Management Office Teams
WHAT YOU SHOULD HAVE:Native German and fluent English language skills3 and more years of work experience as customer success or customer relationship manager in EuropeAbility of successful work with C-level executives and business decision makersExperience helping businesses solve complex tasks, taking a lead position in the successEstablish partnership and able to explain the tool to different audiencesExpertise in aligning customer business goals with our solutionsPassion for international cooperation and professional development
WHAT WE OFFER:Attractive and competitive salaryOpportunities for professional development and personal growthInternational team and ability to work in a global corporate cultureiDeals Wellness Package to cover any medical expenses, including insuranceStatuary paid vacation and sick leave as agreed with the manager.Regular performance and salary reviewsUnlimited learning and development activities that aim to develop individual skills/competencies and directly impact your results. It includes different webinars, courses, seminars that develop your hard skills.Budget for attending inspiration and networking events, such as conferences. We believe that such events inspire, increase the energy and enthusiasm level for new achievements.OKR-based planning – transparent strategy
Since 2008, iDeals has won the trust of half a million business users. We have supported thousands of customers to run high-value and mission-critical projects, from the cross-border sales of multi-billion-dollar assets, to the development of revolutionary biotech products. Commitment to excellence has made iDeals the choice of big names, as well as ambitious startups. The growth goes on: the team is getting stronger; our client base and revenues are increasing year on year.
With us, you will grow professionally by doing work you can be proud of, receive top-market compensation, and collaborate with a motivated and diverse team.
iDeals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship.